Privacy Policy

Last updated: June 2026

This privacy policy explains how CBCT Support Limited, trading as 3DX Radiology, collects and uses personal data when you visit this website, contact us, or use our dental and maxillofacial radiology reporting services. It should be reviewed by the practice's legal or compliance adviser before public launch.

Who we are

CBCT Support Limited is a UK company providing specialist CBCT and dental radiology reporting services. For privacy questions, contact enquiries@3dxradiology.com.

Information we collect

We may collect your name, practice or organisation name, email address, enquiry details, referral information, clinical history, imaging files, report correspondence, and technical information such as website usage data and security logs.

How we use information

We use personal data to respond to enquiries, onboard referring practices, provide radiology reporting services, manage secure portal access, communicate about referrals and reports, maintain clinical and business records, meet regulatory obligations, and protect the security of our systems.

Lawful bases

Depending on context, we process personal data because it is necessary to take steps before entering into a contract, perform a contract, comply with legal and regulatory obligations, support legitimate business and clinical governance interests, or process health data for healthcare and clinical reporting purposes under applicable UK data protection law.

Health information

Clinical referral information and imaging may include special category health data. We handle this information only where needed to provide specialist reporting, support clinical governance, comply with legal obligations, or maintain secure clinical records.

Sharing information

We may share information with referring clinicians or organisations, reporting radiologists, secure PACS or portal providers, IT and hosting providers, professional advisers, regulators, and authorities where required by law. We do not sell personal data.

Retention

We keep personal data only for as long as needed for the purpose it was collected, including clinical, legal, regulatory, insurance, accounting, and governance requirements. Enquiry information that does not progress to a service relationship is kept for a shorter period unless a longer period is needed for legitimate business or legal reasons.

Your rights

You may have rights to access, correct, erase, restrict, object to, or receive a copy of your personal data. Some rights may be limited where clinical, legal, regulatory, or professional record-keeping obligations apply.

Security

We use administrative, technical, and organisational safeguards appropriate to the sensitivity of the information we handle, including secure transfer and access controls for clinical data.

Complaints

Please contact us first if you have a privacy concern. You also have the right to complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint.

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